Free Reports FAQ
For video instructions and information about double-checking time zones, see this page.
My location is not in the atlas.
If this is the case, please write to email@example.com for a workaround.
However, it’s important to note that small differences in location are typically equivalent to a fraction of a minute of birth time and, of course, we don’t record birth times with such accuracy!
For example, if you were born in the suburb of a major city, this can amount to a difference in a birth time of 7:00 PM and 7:00:20 PM. In the rare case that the tiny difference DOES change the Ascendant sign, then your Ascendant sign is ambiguous regardless unless you know the second you were born, and most of us do not. A small difference in location will not change this. What is a small difference? That depends, but often there is little change in the chart for a location that’s within about 50 miles of another one. If there is a change of one degree or so and you are concerned about this difference, simply write to firstname.lastname@example.org with your complete birth information and Kristen will let you know if you need to adjust the birth time by a minute or two and in which direction.
If you were born in a suburb of a major city, you can use the city as your birthplace with negligible differences.
Also, be sure that you are entering a city and not the country, county, province, or region into the location field. For example, if you were born in Toronto, Ontario, Canada, enter only “Toronto” and then choose the correct Toronto from the list on the next screen. Do not enter Ontario, Canada, or any other refinement. Simply enter the city.
The field doesn’t do well with items other than the city, including some punctuation — specifically, periods. So, for example, if you want to enter St. Lucie, Florida into the location field, enter either “St Lucie” without the period or “Saint Lucie.”
Sometimes cities have varied spellings or have changed names in recent years. Usually, you can run a search on a city name and Wikipedia may list its variations.
If you can’t find a small village, city, or CDP and you’re unsure of a larger city that’s close to it, you might try Sat-Sig. This is an excellent tool for entering a location to get its coordinates. Once found, you can zoom out just enough to see cities that may be close to the birthplace in question.
What time should I use?
Local time. Please don’t adjust the time to your time zone or to the birth location’s time zone or the results will be incorrect.
How come only US locations are in the atlas?
They’re not. The software’s atlas is international. It can sometimes appear that the software is only for people born in the United States when too much information is entered into the location field but it’s not the case.
When too much information is entered into the location field, the list of possible locations is reduced. Enter the city name only into the location field for best results. If you’re unsure of the spelling, you might try looking it up online or try entering only the first few letters of the city name into the field.
Sometimes there are many cities with the same or similar name and you have to scroll to find the results you want, and this can be the reason you’re seeing only US locations.
The timezone is noted as positive when it should be negative/The time zone is noted as negative when it should be positive.
**This question no longer applies since the software now shows the time zone as east or west. However, this is also a common question for people using astrology software or ordering reports and seeing the time zone values, so I am leaving the answer here.**
It is important to understand that you are inputting local time into astrology software. The astrology software needs to convert local time to GMT/UTC.
For example, for Saigon, Vietnam, the time zone is UTC + 7.
This statement is absolutely correct.
In other words, Saigon time = UTC + 7.
However, if you are putting Saigon time into the software, the software needs to convert this time to UTC. In order to do so, it will subtract 7 hours from Saigon or local time.
Saigon time = UTC +7
is equivalent to:
UTC = Saigon time -7.
The statements are equivalent; we are simply determining different values.
Example: If it is 12 PM in Greenwich, it’s 12 PM UTC. In Saigon, it would be UTC + 7, which is 7 PM. Let’s say a person’s birth time is 7 PM in Saigon. This is the value you would enter into the software. The software would need to convert this value to UTC, and to do so, it would need to subtract 7 hours to arrive at the correct value of 12 PM UTC.
As a result, on your report, you will see the value of -7. This does NOT contradict the statement that Saigon is UTC +7. Instead, it supports it. The software is converting local time to UTC and not the other way around.
By switching around the +/- connotation, you are not getting the correct results, and your chart is wrong. I emphasize this only because this is a very common, persistent issue.
There is a mistake – Aries is on the 5th and 6th houses (or [this sign] is on two different houses).
This is not a mistake. With the Placidus house system and many other house systems, the houses are uneven and sometimes (often) the same sign is on consecutive house cusps. If this is the case, you will see the opposite houses with the opposite sign similarly presented. As well, you will see a couple of signs not represented on house cusps. For example:
Aries is on the cusp of both houses V and VI (houses 5 and 6). This also means that Aries’ opposite sign, Libra, is on the cusp of the houses opposite to the 5th and 6th houses, that is, houses XI and XII (houses 11 and 12).
When this happens, two signs of the zodiac will be missing on the cusp of the houses, but present in the chart as all signs are found in each chart. They’re simply hidden, or, more officially, intercepted. In the example above, Virgo and Pisces are not found on house cusps. However, they ARE found in the chart, they’re just intercepted. In this example, the fourth house completely contains Pisces and the tenth house completely contains Virgo.
For example, house IV (the 4th house) begins at 28 degrees Aquarius and 14 minutes and ends when house V begins (at 0 degrees Aries and 23 minutes). A sign spans 30 degrees, so house IV includes the last almost 2 degrees of the sign of Aquarius, the whole of the subsequent sign (Pisces), as well as part of the first degree of Aries.
For a full explanation of duplicated signs and interceptions, see How to Read/Understand the Chart Wheel.
A planet in Aries [or another sign] is not found in the house that shows Aries [or another sign] on the cusp.
This is another situation where gaining an understanding of the houses and how they work in a system such as Placidus (default in the free report section), Koch, Porphyry, and many others is essential.
Example: Venus is in Aries and is shown as in the eighth house, but Pisces is on the eighth house cusp and Aries is on the ninth house.
This happens frequently and is correct. If you’d like to learn why this happens, please see How to Read/Understand the Chart Wheel.
My Ascendant and Houses are not what I expected.
It’s important to note that there are some issues of accuracy of time zone information in astrology software programs. It’s a good idea to check that the output is accurate, or as accurate as we can assume since there are ambiguities with some years and locations. It’s a good idea to double check, and Kristen can help you with this (at email@example.com).
Most astrology software is mathematically accurate. As such, when there are discrepancies between programs, it’s usually due to different time zone offsets used (most frequently, it’s an hour’s difference). When time zones are different, you’ll see the biggest change in the Ascendant, so that’s the first place to look.
There is Profile Number but no PIN. What is my PIN?
As stated on the pages in the free reports section, please don’t rely on the site saving your data. A semi-account system (not full) is currently in place for the convenience of people using the Free Reports section. This way, people don’t have to constantly re-enter birth data, which was the case for many years before I changed over to the new system in 2016. However, this is not a full account system — we don’t ask for email addresses or information to identify your charts. Instead, your session is assigned a profile ID and PIN through a cookie and if you clear your cookies, there is no way of retrieving your saved chart data unless you noted down both your profile ID and PIN with which you can sign in. Otherwise, the data is inaccessible.
As such, please don’t depend on the system to store data that you haven’t taken note of somewhere else. I cannot retrieve old profiles. If there is a profile ID and an empty PIN number, that means your old session was cleared and you’re now assigned a new profile ID. In this case, you’ll need to start over. You can re-enter the same chart data and generate as many reports as you’d like.