Report Order FAQ

Frequently Asked Questions related to Report Orders

WHAT IF MY ORDER DOESN’T ARRIVE WITHIN 24 HOURS?
Reports are generally delivered within 24 hours of order placement, or if there were missing details, within 24 hours of the receipt of full information needed to generate the report(s). Occasionally, an order might arrive a little late if there was an unexpected influx of orders, for example, a power outage, etc.

However, if 24 hours have passed and you don’t find an email from Cafe Astrology (reports@cafeastrology.com) in your inbox or spam folder, then please write and let us know. Please understand that we make every effort to send your order, and if this is impossible, you will receive a refund.

Some people have problems with email delivery, particularly with emails that have attachments. In these cases, we can put the report(s) in a secure place online for download. If you prefer this method regardless, write us an email at reports@cafeastrology.com with the request or add the request in the notes with your order placement.

HOW WILL I RECEIVE MY REPORT?
By default, we send report orders placed in this shop to the email address you enter during the checkout process. You can specify an email address where you prefer we send your reports.

SHOULD I USE 12 PM FOR AN UNKNOWN BIRTH TIME?
No, you should specify that the birth time is unknown rather than guess it so that the report can be created specifically for unknown birth times.

Although unknown birth time reports can be a little shorter than the reports with known birth times, they only include information that is known. Most importantly, the ambiguous information is excluded from the report.

Some people feel that they will get more for their money if they guess at the birth time, as they assume that more interpretations in the reports are better. However, it’s much better to have a shorter report with accurate interpretations than a longer report with a mix of accurate and inaccurate interpretations! In this case, less is definitely more.

CAN I ORDER A SOLAR RETURN (OR OTHER FORECAST REPORT) FOR A YEAR IN THE FUTURE/PAST?
Yes, absolutely. The start date of a report can be any date in the past or the future.

In the case of a Solar Return, the start date will be on or in the two days surrounding the birth month and day due to the nature of this type of forecasting technique, but the year of the report can be any year in the future or past.

In the case of the Time Line report, the software only allows the start date to be the first of any given month, for example, May 1st, 2017.

DO I NEED TO PAY WITH A PAYPAL BALANCE TO PLACE AN ORDER?
No, the shopping cart used on the site is run by Paypal, but all the usual payment options are included so that you can use credit cards, debit cards, and the like. There are different shopping cart technologies available to sellers, and Cafe Astrology has selected the Paypal shopping cart as its solution. All payment details are sent to Paypal and not to Cafe Astrology. Paypal sends Cafe Astrology an email with each order that lists the order details and email address, not any payment information. We are not set up as a merchant at this time.

WHY ARE THE PLANETS’ TRANSITS OF THE HOUSES IN MY REPORT NOT THE SAME AS THOSE OF YOUR HOROSCOPES?
Reports are based on your birth time, while horoscopes are based on solar charts. A solar chart places the Sun’s sign on the Ascendant, and most people don’t have the same Sun and Ascendant in their natal charts. While a solar chart is a valid chart and certainly has its merits, the natal chart should be the first you look at.

WHICH HOUSE SYSTEM DO YOU USE?
For reports, the default house system used is Placidus. However, you can request another house system for your order (example, Koch, Equal, Whole Sign, etc.).

WHY DO MY RESULTS DIFFER FROM THOSE FROM OTHER SOURCES?
It’s important to note that there are many different valid methods for arriving at various astrology calculations, including the Zodiac (Sidereal or Tropical), system of houses used, method of progressing the houses in the case of progressions, use of current or birth location for certain forecasting techniques, and many more. It’s rare that an astrology software program is making wrong calculations. Typically, discrepancies have to do with different systems and not about one or the other being “wrong.” When the Ascendant differs, it’s usually about an ambiguous time zone since we must use the time zone that was in effect at the time of birth and historical time zone information is not perfect. It is simply not true that any one particular software program has every historical time zone correct, although many efforts are made to get them right.

If you receive unexpected results, please send us an email at reports@cafeastrology.com so we can look into the matter and explain the reasons for it, such as an ambiguous time zone or a particular calculation method. It’s important to provide as many details as possible.

WHY IS THE DATE OF MY SOLAR RETURN NOT THE SAME AS MY BIRTHDAY?
The Solar Return chart is drawn for the date and time of the return of the Sun to its exact position at birth, and not to the birthday itself. The Sun returns to its birth position once a year on or near the day of birth, and rarely coincides with the time of birth. For example, if my birthday is September 2nd, 1970 @ 5:00 PM, my Solar Return could be September 1st, 2016, @ 4:24 AM one year, September 2nd, 2017, @ 1:22 AM the next, and so forth. If the birth data is entered correctly on the report, you can expect the Solar Return date and time to be accurate.

HOW CAN I GET MY REPORT ORDER QUICKLY?
Report orders are promised within approximately 24 hours from the time of order placement and complete information required to create the report. We send out reports by email and are at the report computer typically eight hours a day. Because orders and responses come in from all around the world at all hours of the day and night, rush orders are not possible. However, to prevent delays, making certain that you’ve included all information requested and that it’s accurate will prevent the need for email back and forths that will cause delays.

Typically orders are emailed out within 12 hours or so, but they do sometimes come closer to 24 hours. The most common reason is a sudden influx of orders. There are times when more than the usual number of orders come in and it takes much longer to complete orders.

WHEN DO I RECEIVE MY REPORT?
Within 24 hours of order placement, you should receive an email from Cafe Astrology, either as a request for further information or clarification if there is missing/unclear information or with a report attachment. If the information is incomplete, we will request it from you and you will receive your order within 24 hours of receipt of the full information necessary to create your report.

DO I HAVE TO ENTER MY BIRTH DATA FOR EACH REPORT THAT I WANT TO ORDER?
If you are buying more than one report in one order, you can enter birth information only once if you prefer. However, it’s important to note that some reports require different or additional information, so be sure to supply all that is needed to create your reports.